CitiFinancial Complaints and Reviews

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  • Customers like
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  • Customers don't like
    • Inflexibility3
    • Refuse to correct their mistakes3
    • Refused to correct mistake3

  • May 05
  • Loans and Mortgages
  • Toronto, Ontario
  • Loan
  • 2
  • 2
  • 89
  • REVIEW RATING 4/5

this company is a fraud company don't use this company, all they do is take your money. i have reported this company to the police to ensure that one one goes through what i did. the better business bureau investigating and i hope they all loose there job they are unprofessional and don't know how to run a company, I've recently been evicted from my house due to this company making all kinds of... Read more

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  • Apr 27
  • Finances
  • Houston, Texas
  • Vehicle Title
  • 33
  • REVIEW RATING 3/5

Due to Citifinancial Auto changing hands over to Santander USA long ago; people cannot obtain original lienholder information. They still have documents that have not been removed by their business. People are desperately try to receive duplicate copies of the original "vehicle title!" The original signed release of title has to be on a company letterhead by Citifinancial Auto. On top if... Read more

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  • Apr 14
  • Loans and Mortgages
  • Hillsdale County, Michigan
  • Mortgage Loan
  • 85
  • REVIEW RATING 4/5

I took out a loan in 2006 and was for 20,000 and now is up to 40,000 and why is all the payments going towards interest and none towards principal. I will never get this paid off at this rate. what should a person due when asked if they could reduce interest and no reply but call at least 8 times a day to want more money. It is very important to me as don't want to loose house but when they... Read more

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  • Apr 01
  • Loans and Mortgages
  • South Carolina, United States
  • Loan Modification
  • 79
  • REVIEW RATING 4/5

My husband left in 2009, called Citi and refused to make to make payments. I went in Nov 2010 and assumed the load and they did a adjustment of terms. I have been trying to do a modification seen this in order to make payments since then (they never went after him just me) they have constantly went for me for the payment. No considering I have other bills as well. I have tried to talked to talk... Read more

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  • Mar 21
  • Auto Financing
  • Galesburg, Illinois
  • 2002 Chevrolet Cavalier
  • 72
  • REVIEW RATING 4/5

I purchased my 2002 Cavalier from Louis Lakis in Galesburg Illionois back in 2005. They are the ones that financed my car through Citi Financial Auto. I paid it off in 2007 and never received anything form there stating they would release it or not. I moved and never heard anything. I now purchased a new vehicle and would like to sell my car but I can't without MY title to it. I would greatly... Read more

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  • Feb 04
  • Loans and Mortgages
  • Home Loan
  • 109
  • REVIEW RATING 4/5

To whom it may concern, My husband and I bought a house through a bank from my mother, and which had been in my family since 1946...Soon after that we separated and he took all closing documents when he left, and I never received them back during or after our divorce in which I was awarded the house. The loan was sold a few times and at some point ended up with Citifinancial. I was struggling to... Read more

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  • Feb 01
  • Finances
  • Kamloops, British Columbia
  • Credit
  • 130
  • REVIEW RATING 5/5

***As posted on my Facebook profile via a note on January 27th, 2015. Citi loves handing out department store cards suckering those who want to build credit no matter the country they are in, to which, I've written this note in hopes Citi will be the one that reads it.*** Attention CitiFinancial: That's the absolute last straw. I'm so sick of you twisting law for your perverse business methods,... Read more

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  • Jan 19
  • Loans and Mortgages
  • Mortgage Loan
  • 5
  • 5
  • 142
  • REVIEW RATING 4/5

In December, 2013 I was notified that my mortgage loan was being transferred to Citifinancial Servicing who they claimed are "better equipped to provide unique expertise and special servicing for your real estate loans." exactly stated from their transfer letter to me. What a joke. Their ONLY expertise and special servicing is to make harassing phone calls. I retired from the US Government in... Read more

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  • Dec 26, 2014
  • Financial Services - Consulting, Marketing
  • Asheville, North Carolina
  • Loan
  • 1
  • 1
  • 115
  • REVIEW RATING 4/5

I arrangement to make 3 payments. 1 on the 12/26 1 on 1/02 and 1 on 1/07. I was driving and could not take my confirmation #. I trusted them to do what I asked but no they took out the payments early which has caused me to bounce checks at a fee if $25.00 twice. If you live in the Asheville Nc area don't ever deal with Angie. She will try to get you to sign up for a new loan and then never call... Read more

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  • Dec 23, 2014
  • Cash Services
  • Deer Park, New York
  • Prepaid Card
  • 87
  • REVIEW RATING 4/5

I've had duplicate charges on my prepaid card that was made in error by Citibank. They refuse to correct their errors and return my money to me. They said it would take 8 days for a correction to be made and a credit to be issued. This is a habitual error for Citibank on all their prepaid cards where they charge a transaction twice and then refuse to correct the error for 8 days. They have... Read more

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