Citifinancial Complaints and reviews

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  • 481 complaints
  • $624,348 claimed losses
  • $1,298 average
  • 20812 since Jan 07, 2008

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Main address: PO BOX 9575 75019-9575 Coppell TX
1-800-486-1750, 1-888-249-5595,
Citifinancial reviews, Citifinancial complaints, read Citifinancial reviews, find Citifinancial reviews, Citifinancial scam reports
  • 481 complaints
  • $624,348 claimed losses
  • $1,298 average
Had an experience with Citifinancial?
Submit review ›
481 reviews found
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  • Jan 17
  • Car Title
  • 1
  • 55

Got a loan from citifinancial. Used my car as collateral so I had to give them my title. They moved to a different city, then another company owned them after that. I paid off my loan. Had to call several times about my title, all the while they are telling me, "Don't worry ma'am, we have your title we just need to locate it, it is not lost." Finally got a letter from them releasing the lien on... Read more

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  • Dec 10, 2013
  • Austin, Texas
  • Online Website
  • 45

We took out a loan in 2007 with CitiFinancial as 2nd mortgage on our home and my husband being computer saavy and saving on paper decided to do all payments online through their system. Did you know that if you don't pay exactly 30 days apart that you are added interest for every day? We thought we were doing great by paying a little early each time turns out that you are penalized $6.00 a day... Read more

Was this review helpful? 0 0

  • Dec 06, 2013
  • Mississauga, Ontario
  • Extra Fees
  • 1
  • 48

After looking at my online account I thought it was a little weird that it said the next payment that will be debited is March 2014. Being confused as payments were normally coming out every month I decided to be proactive and call my Citifinacial branch in Mississauga at Heartland. After speaking to the rep and being informed that a payment would not come out until March 2014, I double checked... Read more

Was this review helpful? 0 2

  • Nov 13, 2013
  • Double Payment
  • 1
  • 40

Citifinancial drafted a double payment by mistake and messed up my bank account. The double payment cleared on my account but I had 3 checks bounce becasue of the double payment. Citifinancial send me a check 3 weeks later for the the overpayment but never reimbursed me for the 3 NSF fees I got from my bank due to their mistake. My bank charges 27.50 for each returned check plus the fee from the... Read more

Was this review helpful? 0 0

  • Nov 01, 2013
  • Charlotte, North Carolina
  • Loans And Refinance
  • 50

They asked me to settle account for 500.00 I did then they sold the balance to another company.The person I dealt with was KENDRA from the dallas tx collections office.She told me I have paid citifinancial over $15,000.00 on a 4000.00 loan and it is still not settled.This has been going on since 2004.I spoke with her yesterday10/31/2013 and demanded she e-mail the settlement and she sent me a... Read more

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  • Oct 16, 2013
  • Disturbing Calls
  • 2
  • 80

I got a call at my work and telling me to sell my property cuz i was stuiped to keep it when i cant pay them. He laughed at me saying, what makes me think my kids will want my property anyway. How does someone think that! I have 2 jobs and still barely making it, I told him that my home was more important he said well it wont be when you have a lean on it!!! Wow Sad To Know How BAD people can... Read more

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  • Oct 14, 2013
  • Second Mortgage Deception
  • 3
  • 69

We were told we were signing a regular loan for 14,000 well it was a second mortgage. I couldnt see what I was signing and he can't read so here we are with a 2nd mortgage we can't afford due to my husband became ill and we have been paying on this since 2007. Someone help I don't want to lose our home for 9,500. What to do who to go to? They told me in the local office very agressively it... Read more

Was this review helpful? 0 1

  • Oct 10, 2013
  • Kitchener, Ontario
  • Personal Loan
  • 3
  • 95

Please avoid this place at all costs!!! The interest rates are almost 50% when all is said and done. I fell behind on property taxes after my father passed and i went to them for a loan. They wouldn't lend me the $2,500 i needed but would only lend me $13,000. So right there i was sucked in. It was like shaking hands with the devil. What was supposed to be a four year loan has now been 6 and i... Read more

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  • Sep 23, 2013
  • Wytheville, Virginia
  • Loan
  • 55

I have the same complaint as the others listed, but I have even started posting my payment to be taken out on line and put the date into the system for it to be taken out and they still call. This is the worse company I have ever dealt with there is no reason for them to put a late day on there if they are going to start calling and harrassing you the day of or the day after!!!!!! If the person... Read more

Was this review helpful? 0 0

  • Aug 31, 2013
  • Orlando, Florida
  • Loan Payoff
  • 1
  • 110

Early Aug 2013 I called CitiFinancial to get the payoff on my loan. The rep. insisted that I take a settlement of 3,059.00 but she would have to check with managers. The following day she called me back saying that the company would have to have like 80% of left balance of about 3,120.00. Two days later she got it finalized at the 3,120.00 so ok we are ready to submit the final payment... Read more

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