Citifinancial Complaints and Reviews

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Main address: PO BOX 9575 75019-9575 Coppell TX
1-800-486-1750, 1-888-249-5595,
  • 515+3 mobile complaints
  • $800K claimed losses
  • $1.5K average
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  • Oct 19
  • Loans and Mortgages
  • Bankruptcy Department
  • 21

For the last two years been trying to pay off Citi financial second mortgage loan in the bankruptcy department. Have to go through two separate departments to get appropriate paperwork. When requesting documents on several occasions they state they have sent them out, but have not received them. They will not send documents certified mail either. Have been making voluntary payments to... Read more

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  • Sep 29
  • Loans and Mortgages
  • West Columbia, Texas
  • Loan Payment
  • 142

In January of 2014 I called CITI Mortgage and ask why my statement read that 0.00 owed until June 10th 2014. The lady I talked to said that it was because of my over payments. I said you mean that I don't have to pay until June 2014 and she said yes. So for those 5 months I did not pay on my account. Then I get a phone call and statement saying I owed them 800.00 for lack of payment I tried to... Read more

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  • Sep 26
  • Finances
  • Jacksonville, Florida
  • Loan Payment
  • 1
  • 1
  • 55

in 2-1-2011, I had to file bankruptcy, I made them aware that I would continue to make my payments. For two mo. I made my payments, which included a small amount for additional disability ins. (approx. $32.00 a mo.). On my April statement I received their notice on the bankruptcy and the mo. amount did not include any ins. For 15 mo., no ins. was listed on my mo. payments. In Nov. 2012 I paid a... Read more

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  • Sep 25
  • Loans and Mortgages
  • Loan Payment
  • 74

My payday fell after the due date on loan payment. So as soon as I got paid I called to make the payment and they would not take my payment without the next months payment also. Instead of paying the 620.00 normal payment they threatening to foreclose unless I provided the next month payment also. I was forced to pay 1240.00 even though the 2nd payment was not due yet. Then I called the next... Read more

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  • Sep 22
  • Loans and Mortgages
  • Texas, United States
  • Extra Insurance
  • 53

Paid for extra insurance to cover unemployment, lay off and such for full mortgage payment. They got payments from insurance company. Charged interest on that payment plus interest on one debited from bank account. Now debited three hundred more dollars than my mortgage payment no explanation after seven phone calls. This time said will call in 72 hrs. Last time will call 48hrs. Two weeks no... Read more

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  • Sep 20
  • Finances
  • Paducah, Kentucky
  • Property Mortgage
  • 57

Recently my grandmother passed away and left our home to me. I am her 20 year old grandson. Unfortunately, I found out that she had a mortgage out on the house with Citifinancial. I have called the branch several times and they refuse to work with me or give me any information at all. They claim to have very strict privacy policies even after a death. The associates I interacted with were not... Read more

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  • Sep 16
  • Finances
  • Reno, Nevada
  • Car Loan Cancellation
  • 73

A year or so ago Citifinancial sold my loan to Green Tree. I continued to make my payments on time to Green Tree till the loan was paid. Since then Citifinancial closed it's doors not even leaving a paperclip on the floor. Green Tree only had a photocopy of the title with Citifinancial's name on it. Green tree told me essentially it's my problem that I'm stuck with a car that I can't legally... Read more

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  • Sep 14
  • Loans and Mortgages
  • Credit Rebuild
  • 80

Went through a divorce and then bankruptcy so I needed to rebuild my credit. I went to Citifinancial and got a secured (via vehicle) loan for $5,000. After a year of paying this loan, I still owed $8,000 (right?). I went to my bank and got a loan through them, they paid off Citifinancial over 4 1/2 years ago. I realized last year that they are still the lein holder on my vehicle. The never... Read more

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CitiFinancial has been holding payments trying to put me into foreclosure. Their missing a $3,000.00 which brings my account current it's been missing March 2014 signed for by D. Race which they have never heard of. Add comment


  • Aug 28
  • Auto Financing
  • Wapello, Iowa
  • 2000 Pontiac Grand Am
  • 90

My at the time girlfriend with 3 kids and NO child support low pay job purchased a 2000 Pontiac Grand AM with my help as cosigner and insurance carrier made payments for 2-1/2 years, the first red flag was they kept charging her for insurance that they put on the car all the while I had been with Farmers for over 10 years and we always kept full coverage on the car and they wouldn't dismiss their... Read more

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