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Citifinancial scam !!! Financed Haverty's Furniture
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May 6, 2008 Citifinancial complaint by Tahardy |
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Financed Furniture bought at Haverty's through Citifinancial. However, they didn't mail a statement until the 1st bill was late so they charged a $39 late fee and finance charge, after we went to Haverty's and told them we haven't got a bill yet- they said don't worry- you will!! Yes- we did FINALLY- What a great deal- it was suppose to be no interest until 2011- so much for that. Charged a late fee before we even get a statement- I say that is a scam. Don't fall for it- they waste no time screwing it up so you will pay interest, like not mailing the statement until the payment is late.
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Citifinancial Complaints
1. Written by Rose G, on 19-10-2008 07:41
Ashley Furniture in Rhode Island pushed the "no payments for a year" plan on me when a purchased a sofa and chair. Now I owe much more than I would have due to undisclosed fees and charges. I wanted to pay in full that day, but the financing staff talked me out of it! Sounds like it's time for a Class Action Suit. Anyone here got a lawyer?
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2. Written by Tan D, on 17-10-2008 16:26
I so wish I had found this site before making a purchase at Haverty's. We too were to have interest free for 24 months. My husband applied together for the financing being that he is in the Army and we wanted to make sure I could manage all acounts while he was deployed. Somewhere down the line they omited my name from the account. So when I tried to call and make payments on the account they would not allow me to MAKE A PAYMENT!! They would not tell me what we owed or anything. Finally after explaining my situation they would let me make a payment of whatever I wanted but they would not let me know if it was enough to cover the min payment or if it was more than what we owed. Talk about a GREEDY BUISNESS!! They don't care about customers. After finding out my husband was deployed they stoped all mailings!! ALL but continued to charge late fees. They would not tell me when payments were due, so I missed them by a day here or a day there. Finally I sent in a Power of Attorney so statements could be mailed to me again and I could pay through the mail and avoid the 15 charge everytime I made a phone payment. They still would not mail me statements. Finally after many phone calls and being in TEARS!! I was able to talk to a human being, amazing I know, who let me know what my total was and I paid the whole bill off. I hope she wasn't fired. But I am sure that is not alowed, letting someone pay their whole bill, they can't make any money that way can they!! I will never use this company again. I would rather have nothing than be ripped off by this company. So I faxed a letter with a request for a payoff letter and for the account to be closed, well that wasn't good enough, I had to call and do that????? We will see if they ever mail anything to me.
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3. Written by Lesson Learned - never use Cit, on 29-09-2008 18:30
I financed furniture at Rooms To Go. It's a scam. They charge you interest on your initial purchase and if you incur a late fee. They charge interest to a separate late fee account. Therefore, if you get your statement and make your regular monthly payment after a fee and the late fee cost. They will tell you your account is current, but they never mention the late fee account that's accruing interest separately.Your monthly payment does not wipe out your late fee. You have to call and say that you want to make a separate payment to the late fee. If you don't note this they will only apply a fraction of your payment to this account. Wow! 8.00 toward $39.00. This is total bull. And if this isn't enough; their only options for payment is mail...which they say takes 7-10 days to POST!!!!!! or PAY BY PHONE FOR $15.00....... What company wants your money but fails to provide you options to pay. I just say to all of those Wachovia bankers watch out!!!!!!!!! or better yet run!!!!!
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4. Written by dan, on 06-08-2008 08:38
If this company was worth half a *** they would have an easy online payment option. The rest of the world is on the internet but not them apparently.
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5. Written by Lynn W., on 07-07-2008 15:41
Our Sleep Country "deferred payment" purchase was financed by Citifinancial. We received three letters regarding our new account, all of which stating that they were NOT a statement. Then, for some reason, even though they had our correct address, our first statement never arrived. But three days after the first payment would have been due, they were "kind" enough to call us to collect payment AND an additional $39.00 late fee. I requested to be credited for the late fee due to their unfair practice, but still got dinged for a $15.00 payment processing fee for paying that day by phone. Also, as it turns out, our "deferred payment plan" was for the interest ONLY, and we still owe payments every month. I am sure that the unfair and unethical dealings of financial institutions will only continue to get worse as they try every which way to wring money out of consumers during the current economic crisis.
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6. Written by Janie K, on 18-06-2008 14:22
We got a citifinancial credit card to be used to pay for mattresses at Sleep Country within 12 months with no interest. Citifinancial now says they don't have a credit card. Also received a letter of change of terms that is so convoluted, one would need a lawyer to decipher. It has been over a month and still no bill. Something is fishy!!!!! This looks like a scam to make one pay interest for not following the terms. Every phone number called leads to the original person called. No one has information.
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7. Written by Citifinancial scam, on 09-05-2008 12:35
I HATE THIS COMPANY
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