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1.2 Based on 36 reviews
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  • Customers like
    • Old crew 2
    • One guy who worked there when i originally got my loan 1
  • Customers don't like
    • Inflexibility 8
    • Refused to correct mistake 5
    • Refuses to work w customer 4
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just had a payment refused because they said it wouldn't make a difference to the account. instead of taking it and showing that i am trying they would rather see me further behind so i did my payment online and will continue to do so. they also told me that it was better that i come in and make the payments instead of online i think it is because they can manipulate they funds as they see fit so things look good for them . who cares what the... Read more

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Very difficult to deal with. The phone associates tell you one thing then next time you speak with someone they say oh no thats not correct. I swear they try to confuse you. When i asked to speak with the original associate i got the run around. When i asked to speak to a manager the associate just kept talking over me instead of listening to anything i said. Horrible customer service. I will be looking for another company to refinance my home... Read more

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I was diagnosed with cancer and could not work. I got behind on my mortgage and I sought out assistance for help a state hardship which I qualified for in Indiana to only be told they don't participate in so they would not allow them to pay my mortgage until I get back on my feet. I feel that is low it seems to me they would rather foreclose on my house spending more money when all they have to do is except the money so I can keep my house. I... Read more

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Citi financial is the worst company to recieve a loan from. Noat of the women in the branch i recieved my loan from are ***. They call amd HARASS you starting at 8am in the morning even after you made your payments. They have no customer service skills and yalk over you when you speak. If i coukd go back and do this all over again i eould never deal with this company. I msde two payments in cash which i am pretty sure the rep that was... Read more

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I PAID OFF MY JEEP 10 YEARS AGO AND THEY SENT ME A LIEN RELEASE WHEN I PAID OFF THE JEEP THEN I LOST THE PAPER WORK TRYIED TO CONTACT NEVADA DMV THEY TOLD ME CITI HAD NOT CLEARED THE TITLE . IT WAS ORIGNALY ARCADIA FININCAL .HOW DO I GET A COPY OF MY RELEASE ? CAN SOMEONE PLEASE HELP !OUTHER PEOPLE HAVE HAD THIS PROBLEM DID THEY GET THERE PROBLEM RESOLVED PLEASE LET ME KNOW THANKS SHAWN .THERE WAS A REVIEW SOMEONE POSTED THAT SAID THERE IS... Read more

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DO NOT use Freehold NJ One main Financial - they talk fast, and are unwilling to explain things because they are up to something. Try missing a payment and see have they harass and call you non stop , work, home, cell...and then insult and yell at you to boot. They will call to tell you , you are in collections but then ask for a payment. Does this make sense? If you are in collections...wouldn't that mean that they no longer hold that loan. If... Read more

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I recently paid off in full the balance of my account with a CitiFinancial backed credit card before the statement due date. The statement shows receipt of that payment in time then goes on to charge me $300 in interest charges because the actual due date was not the date on the statement cover rather hidden in the middle of page 2 in small letters without reference on the statement cover to refer to page 2 for the actual payment due date. ... Read more

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Ok, so unlike most of the complaints on here mine has nothing to do with interest rates, fine print, or any of the other myriad items folks are griping about. Some years back my wife's late husband convinced her that they needed a home equity loan to pay off all their bills. After she and I got together we moved into her house and I did a short sale on mine because it was fast becoming a money pit. She then lost her job along with half our... Read more

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I've been trying to get a simple payoff request since May/2016 to finish the closing on my deased mothers home which I inherited. I have no luck in getting one. My lawyer and I have sent EVERY information in that you requested in. After all of that I still haven't received a pay off. I would think it would be easy getting one since I'm paying off on a loan. I made a general compliant with the city and I guess I have to make another one. All I'm... Read more

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I got a loan from citifinancial, payed for job loss insurance. And when i lost my job the insurance company denied my claim stating i wasnt employed at the date of the loan. When a citifinancial employee talked with my employer the same day of the loan. They told me i didnt have to worry about the payments untill the insurance kicked in. I just got a call stating i had 3 days to pay the monthly bill or it was going to collections. I told them i... Read more

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