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Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Value for money

As a Disabled Desert Storm Veteran who took care of her mother for 6 years, and was co-borrower passed away Nov. 2012, It meant that I lost $1,000.00(her SSI) which helped with payments, I informed them, asked for a modification didn't hear from them for over 6 months, then they sent a letter offering 3 choices, (1) Deferment up to 6 months, (2) sell, (3) Modify rate/payments So I responded with Deferment, they refused, demanded $13K plus next month payment or face Foreclosure, I cleaned out my savings account, in May of 2016 I had severe health issues among other issues, Under their Policy Concerning "HARDSHIPS" I REQUESTED DEFERMENT still have heard No response, emails have been blocked, they have not responded to any letters, or faxes, and when I call the person I need to speak to is Never there.

Sadly we got mixed up with them after Katrina and the Louisiana Road Home Program Never had our second closing for the remaining funds to finish fixing our home. I even asked for a reduction in monthly note and now my VA disability has been reduced by $1,000.00 by Republican cuts, and there's a good chance I could end up just another homeless female Disabled Veteran living out of my car with 3 dogs.

The ONLY thing my parents left was the home, but as usual that doesn't matter to companies all they care about is money. This issue has worsened my illness, In closing I just wanted to give everyone a heads up on CitiFinancial and they are in Fact Predatory Lender, and to WARN Others, They also changed my "HOME EQUITY LOAN" To a Home Mortgage WITHOUT NOTIFYING us, DIDN'T even ask us if that is what we wanted to do, they just did it without Permission.

Review about: Citifinancial Customer Care.

Reason of review: Dishonest(VIOLATED CONTRACT AGREEMENT),Refusal to respond, payment Issues, .

Monetary Loss: $160000.

Preferred solution: For them to Follow through with their offer to Defer past due payments & Lower my monthly note due to the FACT that I qualify for a "HARDSHIP SOLUTION" Under their own Policy, with payments restarting June 5, 2017.

I liked: Original staff.

I didn't like: Rude customer service reps, Illegally converted mortgage from 30 to 15 year, Lack of response, Lein release department has not contact info so i am told.

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