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Summary of CitiFinancial Customer Service Calls

259 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
01:58 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact CitiFinancial to Ask about:

Payments and Charges:

  • “Received the bill for collections and I've never had a Citibank card ever”
  • “Car payment”
  • “Change billing info”

Account:

  • “Check account report Fraud”
  • “Old account”
  • “I don't know my account number for a lein release.”

Staff:

  • “Customer service”

Request for Information:

  • “Checking”

Cards:

  • “I never received my credit card in the mail”

Other:

  • “Title”
  • “I had a car loan and lost the title and I need a loan release form to get it registered”
  • “Judgement aagianst me”

About CitiFinancial

Top 5 CitiFinancial Services

Loan, Customer Care, Auto Loan, Home Equity Loan, Mortgage

Top 5 CitiFinancial Products

Account, Deposit

Top 5 Likes about CitiFinancial

Old crew, Original staff, Original loan officer was very nice, One guy who worked there when i originally got my loan

Top 5 Dislikes about CitiFinancial

Inflexibility, Refused to correct mistake, Lein release department has not contact info so i am told, Refuses to work w customer, Illegally converted mortgage from 30 to 15 year

Top 5 Related Companies

Citigroup, Citibank, Red Roof Inn, Citicards, Citimortgage

Summary

CitiFinancial specializes in consumer financing. The company was founded by Alexander Duncan in 1912. It is headquartered in Montreal, Quebec, Canada. CitiFinancial offers personal loans, home equity loans, and first mortgage refinancing solutions. Personal loans are provided for the period from 12 to 60 months. No collateral is required. Loan amount ranges from US $300 to US $20000. Personal loans are provided at fixed interest rates for entire loan period. Home equity loans are offered for 60 to 240 months. Minimum loan amount is US $25000. There are over 200 CitiFinancial branches across Canada. Customer service representative is available 24 hours per day, 7 days per week.

CitiFinancial reviews and complaints

CitiFinancial is ranked 122 out of 1136 in Loans and Mortgages category

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CitiFinancial Stats

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