CitiFinancial Contact Information

Toll-Free Number:

  • (800) 922-6235

Customer Service:

  • (877) 443-5015 For the hearing impaired (TTY)
  • (800) 922-6235

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Currently you can call only US numbers.

Headquarters Address:

CitiFinancial Customer Care
605 Munn Road
Fort Mill, South Carolina 29715
United States

Summary of CitiFinancial Customer Service Calls

363 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
01:49 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact CitiFinancial to Ask about:

Payments and Charges:

  • “Received the bill for collections and I've never had a Citibank card ever”
  • “Car payment”
  • “Change billing info”

Account:

  • “Account”
  • “Trying to get some old accounts removed from my credit report”
  • “Check account report Fraud”

Request for Information:

  • “Check my balance”
  • “Question in current loan”
  • “Checking”

Staff:

  • “Customer service”

Website/ Application:

  • “Application stats”

Cards:

  • “I never received my credit card in the mail”

Other:

  • “GTC update”
  • “Approval”
  • “Loan payoff”

CitiFinancial Rating Stats

1.3 out of 5 stars
based on 55 reviews
See all 637 reviews reviews

Rating stats

  1. 41 reviews
  2. 10 reviews
  3. 2 reviews
  4. 1 review
  5. 1 review

Rating trend

About CitiFinancial

Top 5 CitiFinancial Services

Loan, Customer Care, Auto Loan, Home Equity Loan, Mortgage

Top 5 CitiFinancial Products

Account, Deposit

Top 5 Likes about CitiFinancial

Old crew, Original staff, Original loan officer was very nice, One guy who worked there when i originally got my loan

Top 5 Dislikes about CitiFinancial

Inflexibility, Refuse to correct their mistakes, Lein release department has not contact info so i am told, Refuses to work w customer, Illegally converted mortgage from 30 to 15 year

Top 5 Related Companies

Citigroup, Citibank, Red Roof Inn, Citicards, Citimortgage

Summary

CitiFinancial specializes in consumer financing. The company was founded by Alexander Duncan in 1912. It is headquartered in Montreal, Quebec, Canada. CitiFinancial offers personal loans, home equity loans, and first mortgage refinancing solutions. Personal loans are provided for the period from 12 to 60 months. No collateral is required. Loan amount ranges from US $300 to US $20000. Personal loans are provided at fixed interest rates for entire loan period. Home equity loans are offered for 60 to 240 months. Minimum loan amount is US $25000. There are over 200 CitiFinancial branches across Canada. Customer service representative is available 24 hours per day, 7 days per week.

CitiFinancial reviews and complaints

CitiFinancial is ranked 165 out of 1194 in Loans and Mortgages category

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CitiFinancial Stats

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Number of Reviews

No reviews for this period.

Number of Comments

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Number of Calls

No calls for this period.

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