I have two complaints with CitiFinancial Auto. I will also be contacting the local car dealership where I purchased my car and inform them of the fraudulent activity CitiFinancial Auto commits on their customers and to strongly suggest they immediately cancel any future deals with CitiFinancial Auto.
My first complaint begins where I contacted CA to change my payment date. The representative I spoke to at that time was very polite in assisting me. When we spoke, I asked several times to confirm that by changing my payment date, I would not incur late fees. This is not the case. I have incurred late fees. I will be contacting CA for a statement of my account.
My second complaint is my auto loan was paid off on 08/03/10. I have received the title in hand with a letter from CA that my account is paid in full. I had setup 3 automatic payments back in June, to be paid June, July and August. I was concerned my payment that I had scheduled online through the CitiFinancial Explore Payment Solutions to be debited on 08/18/10 would still be debited from my account. I contacted CA on 08/17/10 and spoke with a customer service representative named "Ron" who confirmed that he could not locate any automatic payments setup in the system for my account. I asked if there was any other system this payment could be in and again he confirmed no.
Because CA's website provides hardly information regarding payments (and really anything in that matter regarding a customer's account), I went to the FAQ section on the CitiFinancial website and it is stated that "recurring payments are automatically cancelled when your account is closed. Your online account management access will be available for 60 days after your account is paid in full". This statement is false. My recurring payment was not cancelled as it was withdrawn from my account on 08/19/10. My monthly payment was $ 334.00, which I had not budgeted for as my account was paid in full at least 15 days before my automatic payment was scheduled to be withdrawn from my account. I can also no longer access my account online.
I will be contacting CitiFinancial Auto later today to discuss the issues regarding my account. I will repost feedback once I have further information.
Again, if you can stay clear of this money bloodhound, please do. I will never do any type of business again with CitiFinancial and will advise anyone I speak with to do the same. Cancel any account you have with them and invest it in a local bank or credit union.
Review about: Citifinancial Loan.