I have been trying to obtain a lien release from CitiFinancial for 2 weeks....the only working number for CitiFinancial is the number shown as customer service (800-922-6235). When u call this number u get a recorded message to e-mail your request to: firstname.lastname@example.org.
This is immediately kicked back by e-mail service as not a working address.......I have yet to find a working number or e-mail address for this company.
All attempts to contact other branches of citigroup have resulted in deadends. When u finally get someone live their not able to direct u to the appropriate department or they simply don't have a clue what ur talking about.......frustrating.
Product or Service Mentioned: Citifinancial Customer Care.
Reason of review: Poor customer service.
Preferred solution: want simple direction to resolution of this simple issue.
I didn't like: Inability of citi to respond.