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I have been trying to obtain a lien release from CitiFinancial for 2 weeks....the only working number for CitiFinancial is the number shown as customer service (800-922-6235). When u call this number u get a recorded message to e-mail your request to: cssresearchandresponse@citi.com.

This is immediately kicked back by e-mail service as not a working address.......I have yet to find a working number or e-mail address for this company.

All attempts to contact other branches of citigroup have resulted in deadends. When u finally get someone live their not able to direct u to the appropriate department or they simply don't have a clue what ur talking about.......frustrating.

Product or Service Mentioned: Citifinancial Customer Care.

Reason of review: Poor customer service.

Preferred solution: want simple direction to resolution of this simple issue.

I didn't like: Inability of citi to respond.

Company wrote 0 private or public responses to the review from Jun 05.
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Anonymous
#1527177

Did you ever get a contact for this? I'm in the process of doing the same thing to no avail... Any input you can provide would be greatly appreciated!!!

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