have been a Citifinanacial consumer for a couple of years. I have had loans with them in the past and have always paid off early.
On July 7th I requested to deffer my loan for a month. The amount was 229.00 I was told to send a letter of stop payment and state that it was ok to restart in August, and to fill out a defferement form. I followed appropiate procedure and I have all confirmations. Starting on August 1, 2010 I have been reciving phone calls several times a day like every hour telling me that I am late and I skipped payment, late fees etc.
I have been in contact with Nicholas who stated he would remedy this for me, but doesnt know what happended to my defferement form and that I needed to resubmit... Today is August 5, and I recieved a phone call from Michelle stating that the intrest owed from the last month is more than the current amount owed and I have to make a partial payment on it.
I explained to her what was going on and that i should not be held responsiable for the errors of your employees I dont have any extra money to pay for this. This is killing me and I do not kknow what to do.
Review about: Citifinancial Loan.