In Feb of this year my sister died with a citi auto loan on her car. My parents, while still suffering called the company number on the bill and told them the case and where they could pick up the car.
That was on Feb 28th and the car is still at my sisters house which is near my parents. They have called, I have called and all we get is the runaround. My parents have to look at that car daily and still have no resolution.
If I had known this would be the case my advice to them would be to just ignore the bill, put the car in front of a city office and forget it. You cannot be good to these people.
Product or Service Mentioned: Citifinancial Loan.