Not resolved

So I know they have horrible rates and I knew that when I signed up So that is not my complaint I have been paying for 2 years now and recently I went to school to better my education I only missed on car payment So when I got a new job I tried to change my due date I have done that every month since july now they give me a conformation code and tell me its be changed then I go to make payment and they charged me 5 dollars every day i was late i told them i changed my date and they say well it didnt go through well if it didnt go through shouldnt someone have called me to let me know now if the would have told me in july that my date couldnt be changed i would have figured out a way to pay but they didnt instead every month they have say that the account has been fixed when it hasnt u would think with how high there intrest rates are that they would treat there customers good instead they make my life *** by hanging up on me when i ask to speak to a manager saying they will call back You know if someone would just tell me what is going on wit my account I would be very please but they dont so know I am contacting a lawyer anyone who is about to sign up for a loan with these people dont and for all the people who have reviewed this company please report to the bbb for all the horrible reviews they have they dont have one complaint with the bbb also the bbb has tried to get a hold of them and they dont even call them back well i refuse to let these people get a way with what they r doing i am going to do what ever is in my power to bring this company down unless they fix my problem and apologize for wasting my time

Review about: Citifinancial Loan.

Had an Experience with CitiFinancial?

Write a review


Terms of Service
Post Comment

i have called customer service number all the time and i have asked to speak with supervisors and instead of transferring me they decide to hang up on me and this has happened at least 5times. There is nothing more to the situation they r the worst company ever after 7 months of changing my date they finally actually changed it after i threaded a lawyer i dont mind paying a high interest rate but if i am paying so much they should treat me better and actually take the time to help


I know how you feel.I always pay over the phone and set my payment up for the 27th of February.

They actually didn't take the payment out of my account until March 18th! It totally made no sense to why they waited for an additional two weeks to actually take it out of my account. I've also had challenging issues with the employees. It seems that each employee is doing whatever they want.

I tried to set up an online payment, one employee said it was set up, the next month I started getting the payment was late (even though I set it up automatically) and I called and found out that it wasn't set up.

I tried again to set it up with that employee and the EXACT thing happened the next month.The employees are not trained, obviously, and they are not very helpful.


Sounds like there is more to this situation...however, you can look at anything you want online for your account. And if you look at your bill, there is a customer service number...if you cant get answers from there, why would you not call it? Or a branch in another location?

You May Also Like

Lending Club - LENDINGCLUB is Predatory, Overrated and Misleading Lending Club "Before we begin with my complaint... HEY LENDING CLUB and the rest of you financial criminals... There is a NEW Sheriff in Town and regardless of your political party, President Obama has..." Read more Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit Usaa "It was resolved, but not their new attitude toward "members" which is not what myself and others I've met who've recently filed claims are being treated like. Very cold and..." Read more Quicken Loans is a grand rip-off Quicken Loans "The first thing is the upfront $500, which they tell you will be taken out of your bank account down the road, towards the end of the loan process, but..." Read more Lending Club - Investment Service Review from Atlanta, Georgia Lending Club "Scam artists. They write there own fake reviews. You will loose your *** with these *** artists. Then the little money you have left they will fine the *** out..." Read more Ctrip - Overcharged in Airfare Ctrip "Ctrip's website has stated very clearly as "Airline Deal" which is direct sale from Airline; same price as Airline's site (as per their website). When I downloaded the receipt from..." Read more Paypal - Mislead by an employee during dispute process Paypal "On July 15th, 2017 I made a transaction seperate from eBay for $675.00. This was a private transaction, separate from eBay. When I received the package from the seller I..." Read more Tj Maxx - Gum in my online order Tj Maxx "I recently received an online order. I sent it back today. The bralette I ordered was opened and someone stuck gum on the bralette with a now and later wrapper...." Read more Directv - Equipment does not work.  "Known issue" no fix for over 1 year. Directv "1 month ago today we had Dirctv installed. The boxes in our home lose internet connection everyday sometimes hourly. We have called Directv everyday for the last 30 days on..." Read more